Voice automation

AI Voice Calls and VoIP

Handle phone conversations with AI, VoIP extensions, call flows, transcription and human escalation.

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AI phone handling connected to your CRM

Kyoom Voice combines Asterisk infrastructure, VoIP extensions, voice identities, configurable flows, STT, LLM replies and TTS generation. Calls can create or update leads, trigger follow-ups and hand off to humans when required.

Capabilities

What this service includes

Built from the operational modules available inside Kyoom.

VoIP extensions and groups

Create extensions, route calls and manage groups from the panel.

AI call flows

Configure voice prompts, steps, transfers, external API actions and fallback behavior.

Transcription and audio retention

Store turns, transcripts and temporary audio according to retention settings.

Human escalation

Detect when a call requires a human and route or flag the conversation.

Common use cases

  • Answer missed calls and collect lead details.
  • Qualify inbound callers before sending them to a team member.
  • Offer appointment slots during a call.
  • Generate call transcripts for follow-up.

Business benefits

Fewer missed calls
Better after-hours coverage
Structured call data
Flexible voice provider setup
FAQ

AI Voice Calls and VoIP FAQs

The current voice module is designed around Asterisk server integration and internal voice endpoints.

Yes. Voice conversations can be resolved to leads and can create or enrich CRM records.

Ready to use AI Voice Calls and VoIP in Kyoom?

Start with this service or connect it with the rest of the Kyoom communication stack.

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