Direct notifications

SMS Messaging

Send SMS messages, track status updates and include SMS in lead follow-up workflows.

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Simple SMS delivery for high-priority follow-ups

Kyoom gives teams a direct SMS channel for confirmations, reminders, follow-ups and campaign messages. SMS activity is tracked against the lead so every contact attempt remains visible.

Capabilities

What this service includes

Built from the operational modules available inside Kyoom.

Manual SMS sending

Send direct messages from the dashboard with lead context.

Delivery status updates

Process provider callbacks and keep message status visible.

Lead history

Review SMS activity alongside conversations, email and calls.

Campaign use

Use SMS as part of multichannel outreach and recovery flows.

Common use cases

  • Send appointment reminders or urgent follow-ups.
  • Reach leads who are not responding through email.
  • Track SMS communication inside the CRM timeline.

Business benefits

High visibility for urgent messages
Centralized message history
Useful fallback channel
Status-aware communication
FAQ

SMS Messaging FAQs

Yes. SMS delivery depends on a configured provider key, such as GatewayAPI, depending on your setup.

Yes. SMS messages can be reviewed by lead and included in customer history.

Ready to use SMS Messaging in Kyoom?

Start with this service or connect it with the rest of the Kyoom communication stack.

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